Employee engagement in the United States brings both good and bad news. The good news is that according to a Gallup poll, employee engagement is up to 37%. The bad news is that employee engagement is only 37%.
While there are many factors contributing to the low percentage of employee engagement, many in leadership overlook a factor that can be devastating. Why do they overlook it? Because it is not included in all the motivational recommendations that many consultants write. The following is a story that, if it happened to one or more of your employees, could have a drastic effect on your company’s employee engagement.
In an incident that was unrelated to an employer, this could happen to an employee, having a drastic effect on that employee’s productivity.
In a nutshell, a woman in North Carolina named, Amanda received a phone call about a fraudulent $1,500 charge on her bank card. The voice instructed her to press one if she did not authorize the charge. When she pressed one, and was on hold, listening to the same kind of music her bank played while she waited, she felt comfortable. Then she spoke with a man who proceeds to go through the same procedure you would expect from your bank, such as identification verification. Amanda was asked for her pin, which, unknown to her, was changed by the caller. Once she felt that the bank would handle everything, she went on with her life, probably including her job. A brief time later, she received notification that $20,000 had been wired out of her account. She called the bank who advised her that they had never spoken with her.
This sort of scam happens all the time in the United States. The results are devastating to the victim and influences their productivity for their employer. In addition, an identity theft such as this requires hundreds of hours, many of which are while working for you on the part of the victim to fix, if it gets fixed at all, Then, because that information is now available to thieves worldwide, Amanda may be dealing with additional identity thefts for years to come.
Employers expect employees to be on the job when they are on the job. In the case of identity theft some legal issues that confront employees, employers can have an insurance policy against lost productivity when their employees are faced with devastating issues like ID theft or the day-to-day legal issues like vehicle moving violations in their family and other personal issues. By offering ID theft and legal protection services to their employees, they guard against lost productivity while providing a benefit to employees with no additional out-of-pocket costs.
When you receive a phone call from someone pretending to be from you bank, credit card service, or any organization with which you are financially involved,
Employers who wish to learn more about the overlooked hindrance to employee engagement that is identity theft, please review the information here and give me a call to learn more.
Brian Kennedy is an Encourager and Champion Builder whose purpose is to glorify God by encouraging and leading champions to victory in their own life stories, becoming more focused, principle driven, and fundamentally sound in their personal and professional lives. We do this as a referral-driven business consultant and coach, serving business owners with insights and direction while treating them in a very special way.
Brian J Kennedy is chief encourager and champion builder whose purpose is to glorify God by serving the business community with perspectives, recommendations, and services to assist them in achieving the championship performance levels for which they were created.