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Brian Kennedy is ready to serve your organization with keynote addresses and workshops to enhance leadership development, increase profitable revenues, grow influential business relationships, and infuse principles and fundamentals for business success in any economic environment. |
KEYNOTES, BREAKOUTS, AND WORKSHOPS
7 PRINCIPLES FOR SUCCESS IN A WORLD OF CHANGE
Cultures change. Economies rise and fall. Communication styles shift. The one thing that is constant is that principles never change. Utilizing the lessons learned as a basketball player and executive, this session is based on the principles that allow those who practice them to improvise, adapt, and overcome, utilizing the fundamentals daily that lead to the achievement level the business owner and entrepreneur allow seek and allow themselves.
BECOME PRE-EMINENT AT THE SPEED OF RELATIONSHIPS
The more the world becomes a digital marketplace, the greater the need for strong business relationships and the associated referred business that grow sales and profits while reducing the costs of customer acquisition. In this session we discuss the principles and fundamentals leading to more referred business through the building a network of valuable business relationships who bring referred business, collaborative opportunities, and preeminence resulting from your reputation.
CREATING LIFETIME CUSTOMERS WITH GREAT C-EX
If business leaders know that customer loyalty leads to profitability, why have 67 percent of customers become “serial switchers?” Customers don’t develop the loyalty that keeps them returning for years because of good customer service. They keep returning due to a great customer experience. Why is that important? A returning customer is 60 – 70% more likely to make a purchase than a new customer who is only 5 – 20% likely to make a purchase. Good customers become loyal for life when the business provides a great Customer EXperience. In this session we offer the principles for activities for moving from customer service to customer engagement to customer relationship, resulting in additional trust and profits.
THE PEOPLE FACTOR: Finding, Hiring, and Keeping the Right People
Hiring the right people to work in your business determines whether your business struggles or thrives. neither large nor small businessowners cannot afford to operate at the 35% national employee engagement rate, let alone the loss of good people.
Employee turnover is expensive. Keeping poor employees while losing the best ones is even more expensive. In this session, we discuss the principles and fundamentals for finding, hiring, and keeping the right employees for the small business.
CONFLICT RESOLUTION: Resolving Conflicts, Resulting in Better Business
Where there are two or more people, there will be conflict. The secret to operating a well-run, profitable business is how you handle the conflicts which invariably arise between you and your customers, employees, vendors, and between your customers with your employees, or among your employees. In this keynote I touch on the types of conflict, how to identify them, and ways to resolve them, resulting in a better run and more profitable business.
LEADERSHIP LESSONS LEARNED FROM MY SEAT AT THE END OF THE BENCH
Imagine being part of your college’s Division-1 basketball program, playing in a conference with two national champion contenders, and being recognized as a contender for the conference crown. This keynote describes the story of the lessons learned during a less than spectacular season of basketball and life. The lessons learned during this four year experience were part of the formation of a strong leadership model that resulted in strong business growth by focusing on people rather than results.
7 PRINCIPLES FOR SUCCESS IN A WORLD OF CHANGE
Cultures change. Economies rise and fall. Communication styles shift. The one thing that is constant is that principles never change. Utilizing the lessons learned as a basketball player and executive, this session is based on the principles that allow those who practice them to improvise, adapt, and overcome, utilizing the fundamentals daily that lead to the achievement level the business owner and entrepreneur allow seek and allow themselves.
BECOME PRE-EMINENT AT THE SPEED OF RELATIONSHIPS
The more the world becomes a digital marketplace, the greater the need for strong business relationships and the associated referred business that grow sales and profits while reducing the costs of customer acquisition. In this session we discuss the principles and fundamentals leading to more referred business through the building a network of valuable business relationships who bring referred business, collaborative opportunities, and preeminence resulting from your reputation.
CREATING LIFETIME CUSTOMERS WITH GREAT C-EX
If business leaders know that customer loyalty leads to profitability, why have 67 percent of customers become “serial switchers?” Customers don’t develop the loyalty that keeps them returning for years because of good customer service. They keep returning due to a great customer experience. Why is that important? A returning customer is 60 – 70% more likely to make a purchase than a new customer who is only 5 – 20% likely to make a purchase. Good customers become loyal for life when the business provides a great Customer EXperience. In this session we offer the principles for activities for moving from customer service to customer engagement to customer relationship, resulting in additional trust and profits.
THE PEOPLE FACTOR: Finding, Hiring, and Keeping the Right People
Hiring the right people to work in your business determines whether your business struggles or thrives. neither large nor small businessowners cannot afford to operate at the 35% national employee engagement rate, let alone the loss of good people.
Employee turnover is expensive. Keeping poor employees while losing the best ones is even more expensive. In this session, we discuss the principles and fundamentals for finding, hiring, and keeping the right employees for the small business.
CONFLICT RESOLUTION: Resolving Conflicts, Resulting in Better Business
Where there are two or more people, there will be conflict. The secret to operating a well-run, profitable business is how you handle the conflicts which invariably arise between you and your customers, employees, vendors, and between your customers with your employees, or among your employees. In this keynote I touch on the types of conflict, how to identify them, and ways to resolve them, resulting in a better run and more profitable business.
LEADERSHIP LESSONS LEARNED FROM MY SEAT AT THE END OF THE BENCH
Imagine being part of your college’s Division-1 basketball program, playing in a conference with two national champion contenders, and being recognized as a contender for the conference crown. This keynote describes the story of the lessons learned during a less than spectacular season of basketball and life. The lessons learned during this four year experience were part of the formation of a strong leadership model that resulted in strong business growth by focusing on people rather than results.